Terms of Service

These terms cover bookings you make on PennyStay, the hotel search and booking service operated by Grand Choice Spotlight LLC (“PennyStay,” “we,” “us”).

Questions about a booking go to support@pennystay.org.

PennyStay does not own or operate the hotels. Hotel rooms are supplied by a third-party booking provider, LiteAPI by Nuitee, and by the hotel itself.

The hotel is responsible for the room, the stay, and the house rules. Your booking is confirmed when checkout shows a confirmation with a booking ID and we email it to you. If the provider or the hotel cannot confirm it, you are not charged, or the charge is refunded.

No separate PennyStay booking fee. Our price is the total you see. Any fee the hotel collects at check-in is shown before you book, under its own name. A city tax, tourism tax, or occupancy tax is a tax. A resort fee, service charge, or other hotel charge is a fee. The amount charged now includes taxes collected at booking and fees collected at booking. Each hotel-collected item is listed with its amount before you pay, and the hotel collects that amount directly.

When the rate does not say whether a tax is included, checkout says that a tax may still apply. When the rate does not say whether a fee is included, checkout says that a fee may still apply.

Rates can change until you book. The confirmation shows the prepaid amount charged for that booking. A check-in amount listed separately is not part of that charge.

Each rate has its own cancellation policy. Checkout shows that policy before you book, including the free-cancellation deadline when the rate includes one.

A free-cancellation rate can be cancelled before the penalty deadline shown for that rate. After that deadline, a fee may apply and the refund may be reduced or withheld.

A non-refundable rate is not refunded through PennyStay, except where the law requires a refund, or when the hotel cannot provide the room you booked. In that case, contact support@pennystay.org with the booking ID. Cancelling does not change a non-refundable rate into a refundable one.

When a cancellation is completed, My Trips shows the fee and refund amount returned for that booking. The booking provider, the hotel, and your card issuer control when a refund appears. PennyStay does not promise a number of days.

A refund, when the rate allows one, applies to the prepaid amount PennyStay collected. A tax or fee the hotel collects at check-in is not collected or refunded by PennyStay or the booking provider.

Prices on PennyStay show the full stay total, including hotel-collected fees and taxes. The amount shown as 'Charged now' is the only charge PennyStay places on your card. Each hotel-collected item is named and listed with its amount before you pay, and the hotel collects it, not PennyStay.

You pay that prepaid amount when you book. Payment is taken on the secure payment page of LiteAPI by Nuitee, processed by Stripe, in the currency shown at checkout. Your bank may add foreign-transaction or conversion fees. Your receipt names Grand Choice Spotlight LLC as the seller.

PennyStay does not change dates or guest names from the help chat. If a refundable stay is offered at a lower price for the same room, My Trips can show that offer. Nothing changes until you confirm. Confirming cancels the current stay and books the lower price.

To pick different dates, cancel on My Trips when cancellation is offered, then search and book again. If cancellation is not offered, email support@pennystay.org with the booking ID.

You must be at least 18, or the age of majority where you live, to make a booking. Hotels can set a higher minimum check-in age.

An account is optional. You can sign in with Google, or with Apple on iPhone. You can delete your account in My Trips → Delete my account, or at pennystay.org/delete-account.

Help answers are AI-generated and can be wrong. Your confirmation, the rate’s cancellation policy, and these terms control.

You agree that the name, email, phone number, and special requests you enter are accurate, and that you are booking for yourself or for people who asked you to book.

You and the other guests must follow the hotel’s rules, including age, occupancy, and payment rules the hotel states at check-in. Damage, extra guests, or charges the hotel adds during the stay are between you and the hotel.

You are responsible for arriving on the dates you booked. The hotel sets the check-in and check-out clock times.

PennyStay provides the search, the checkout, and the booking record. The hotel provides the stay. LiteAPI by Nuitee supplies the rates and sends the reservation to the hotel.

To the fullest extent the law allows, Grand Choice Spotlight LLC is not liable for the hotel’s acts or omissions, for a rate or room the provider or the hotel withdraws, or for indirect or consequential losses. Our liability for a booking is limited to the amount you paid to PennyStay for that booking.

Nothing in these terms limits liability that cannot be limited under the law.

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Courts in the State of Texas are the venue for disputes about these terms, except where the law requires otherwise.

If these terms change, we will update this page and the date below. The terms shown when you book apply to that booking.

Last updated: October 9, 2026.

Grand Choice Spotlight LLC

PennyStay

support@pennystay.org

Booking email: bookings@pennystay.org